A：OK, What is it?
A：I don't know Todd, but I am sorry to hear that.
A：That's a perfectly natural response. May I suggest a few things?
A：First of all, don't avoid him. Make a point of going to him immediately and offering your condolences.
C：我唯一能想到的就是 "I'm sorry to hear about your loss." 就这么一句好像不太够吧？
A：Sometimes that's all you can say. If you try to say more, it may be the wrong thing.
A：If you can, follow your statement of condolence with an offer to help.
A：Think of what he may need that you can do. You might offer to take him to the airport.
A：What about work issues? Are there things you can help him with while he is away?
A：Chen Hao, How did things go with Todd?
A：What was that?
C：Todd是我的邻居，他养了一只猫，叫Fluffy. 我告诉他说，他离开这段时间，我可以照顾Fluffy, 他听了以后特别高兴。
A：It is important to be specific at times like these. So often people simply say, "Let me know if there is anything I can do to help."
A：You can, but that's not necessary since you are expressing your sympathy in a concrete way.
A：You see how easy it is to think of acts of service for people who are grieving?
A：That's right. Too often when people don't know what to do at a time of loss, they end up not doing anything.