036 Hosting Visitors in the Office


(Office ambience)

CH:Amy, 你有时间吗? 我又遇到了点儿为难的事。

A:Well, tell me what the problem is and I'll try to help.


A:Why is that a problem?


A:I see what you mean, but you have some options.


A:First of all, you can check with Mary Ann to see if the conference room is available.


A:That's right. Your client never has to see your office space or what is basically a cubicle.


A:Not so fast. Call Mary Ann first. It may not be available. If not, we'll have to come up with another plan.

C:那好,我马上给Mary Ann打电话。



A:So how did it go? Is the conference room available?


A:Don't worry. This is not the end of the world.


A:He won't even notice the surroundings if you pay attention to the details that make him feel comfortable and welcome.


A:It's been raining so much that he may show up with an umbrella or a raincoat. Offer to take them right away and hang them up.


A:you can ask one of your colleagues ahead of time to help you by taking them for you.


A:Be sure you have a comfortable chair in your office.


A:Most important, ask the receptionist to call you when your client arrives so you can go down and greet him in the lobby. Making the effort to meet him and show him to your office will make him feel valued.

C:对呀,我每次出去见客户,人家也都会到大厅里来迎我,然后带我到办公室里去。还有给我倒水喝。Amy, 你能再从头说一遍,我都应该注意些什么吗?

A:Meet him in the reception area and escort him to your office. Take his hat, coat or rain gear so he doesn't have to worry about where to put them. And finally, never be late or keep your client waiting.